|Email Suppression List|
FellowshipOne uses a Suppression List on our email servers to improve our reputation among email providers and, in turn, the reliability of delivering our church's emails. If a recipient is not receiving emails, our Support Team can check this list and remove addresses from it. Feel free to call our Support Team at 866.383.2437, option 1 or send us an email at firstname.lastname@example.org.
Why use a Suppression List?
Many major mailbox providers (Google, Microsoft, Verizon Media, etc) calculate and maintain reputations for IP addresses and domains. Some of the factors that go into this reputation are invalid address delivery attempts and complaints from end-recipients. To protect your account from attempting delivery to bad addresses or any users that have previously complained we maintain a Suppression List for your account. This will prevent delivery attempts to any address on this list. It will help ensure you maintain a quality reputation and help increase inbox delivery rates.*
What makes an address appear on the Suppression List?
There are two ways an address can appear on the Suppression List:
How do I remove an address from the Suppression List?
If the address was added to the Suppression List because of a permanent error response (option 1 above), then our Support Team can remove the address from list directly. If the address was added because it was marked as spam/junk, then our Support Team can send an email to the address with a link allowing them to opt back in to receiving emails through FellowshipOne. Following the link will remove the address from the Suppression List and allow them to receive emails.
* verbage from our email provider