Removing and/or Refunding an Event Registration Submission
Purpose & Scope
Removing and/or Refunding an Event Registration Submission
When a person is registered for an event, you may need to Remove the Registration and / or Refund the money

Remove Registration
  1. Click Weblink > Event Registration > View Submissions
  2. Select correct form
  3. Click View beside correct submission
  4. Click Edit answers
  5. Click Remove Entire Registration
  6. Click Save changes
Refund Registration
  1. Do steps 1-3 above
  2. Click Refund
  3. Enter Amount of refund
  4. Select Payment Method and Previous Methods
  5. Optionally, type Memo
  6. Optionally, select Email receipt
  7. Click Add refund
  • Both steps are required to remove and refund the entire registration
  • Amount changes done in Event Registration will flow through to individual's credit card or ACH
  • If the credit card used to register for the event has expired, you will be asked to enter a new credit card and billing address
Additional Comments