If your scanner is not reading information from a check, first unplug & replug the cable on the back of the scanner:

1. On back of scanner, unscrew the two long screws & unplug cable
2. Wait two seconds, then plug cable back in & re-tighten screws
3. Wait for green light on scanner & re-scan item

If that does not resolve the issue, check connection of scanner to computer:

1. If connection for scanner is via a Keyspan adapter, use Keyspan Adapter Utility to verify that Keyspan adapter is set to COM3
2. If connection to scanner is via serial port, use Windows Device Manager to verify serial connection is COM1

Note:  Check to make sure that type was entered was Check (not Cash)

Updated March 05, 2025 21:06