The Root Element error occurs if the computer restarts unexpectedly when the Contributions Application is open which corrupts the configuration files. The Out of Memory error occurs when scanning a large number of batches in succession. The resolution of each error is the same.
To resolve the error the configuration files must be deleted:
- Set the Hidden System files to be shown in Windows Explorer
- Go to the C:\Users\[username]\AppData\Local\IsolatedStorage directory
Note: [username] matches the Windows username
- Delete the folder in the Isolated Folder directory.
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