An ACH (eCheck) Transaction sometimes needs to be reversed. To do that, please follow below steps:
- Reverse the ACH transaction in FellowshipOne portal.
1. Log into FellowshipOne portal
2. Search correct ACH transaction
3. Click action gear beside it
4. Click Reverse
5. Copy Reference Number in Memo field of the transaction you reversed
3. Click action gear beside it
4. Click Reverse
5. Copy Reference Number in Memo field of the transaction you reversed
- Note: This will not delete the contribution & it will simply enter a reverse entry. Both entries will still appear on the contribution statement.
- Refund the ACH transaction in Profit Stars.
1. Login Profit Stars with rights to do refunds
- Note: If you do not have access to Profit Stars, please email financialservices@fellowshipone.com for assistance.
2. At top of screen, change Search drop-down box to Transaction Number
3. Paste number you copied from FellowshipOne into the text box
3. Paste number you copied from FellowshipOne into the text box
4. Click Refund button
- Note: If you do not have the transaction number, search for the transaction
5. Click View link next to transaction
6. On right-hand side of screen, look for Operations you can perform
7. Click Refund This Transaction link
6. On right-hand side of screen, look for Operations you can perform
7. Click Refund This Transaction link
- Note: It should take no more than 3-5 business days to process.
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