Q: Where do I go to download the My Check-In application?
A: My Check-In is currently a web-based application so it does not need to be downloaded. Simply navigate to mycheckin.fellowshipone.com/churchcode or access it through Fellowship
One Launchpad.
Q: Do you need an InFellowship account to use My Check-In?
A: Yes, you must create an InFellowship account in order to use My Check-In.
Q: Can minors Check-In with My Check-In?
A: The Children’s Online Privacy Protection Act prohibits minors under the age of 13 from
creating online accounts. Minors under the age of 13 must be checked in by a parent or guardian.
Q: Can we turn My Check-In off & make it unavailable to the congregation?
A: Yes. Go to Weblink > InFellowship > Features. Click the My Check-In button to off.
Q: What is FellowshipOne™ Launchpad?
A: Launchpad provides the church staff & congregation centralized access & single sign-on to other FellowshipOne applications & websites.
Q: Can I add My Check-In to my smartphone’s home screen?
A: Yes. The second time you access My Check-In from a device, a pop-up will prompt you to add the icon to your home screen. You can also add the icon to your home screen by following the method outlined HERE.
Q: Do congregants have to be close to the church to utilize My Check-In?
A: No. At this time, My Check-In does not utilize Geo-fencing
Q: Does updating a phone number in My Check-In also update the number in the FellowshipOne
portal?
A: Yes. Any changes made to profile information via My Check-In will also update information on the individual record in the portal.
Q: Can I add guests or visitors through My Check-In?
A: Not at this time.
Q: Is it possible to Check-In to more than one service at a time?
A: Yes. You can Check-In to any Activity in which the start time is within the next 4 hours. As with
Windows & iOS Check-In, a different security code/parent receipt is generated for each separate
service you Check-In to.
Q: At what point in the My Check-In process is attendance posted?
A: Tapping Next on the Item tag screen confirms the check-in & posts attendance to the
individual record.
Q: What if I tap Done before printing tags?
A: From the My Check-In home screen, tap Next 2 times to get back to the QR code.
Q: What if I do not need item tags?
A: Leave the item tag number on 0 for each individual, then tap Next.
Q: What if I do not need name tags?
A: Leave the item tag number on 0 for each individual, then tap Next. Check-In is complete at this point & you can simply tap Done to return to the Home screen.
Q: What if I Check-In to the wrong Activity?
A: Once check-in is confirmed it is not possible to undo via My Check-In. Attendance would need to be removed by a volunteer/staff member at an assisted check-in station, or via Post Attendance in the FellowshipOne portal.
Q: Can we use My Check-In with the Windows Check-In application?
A: Tags can only be printed at a print station equipped with iOS Check-In. However, in the case of activities in which tags are not required, it does not matter which version of Check-In is used at the church
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