When a person is registered for an event, you may need to Remove the Registration or Refund the cost to the registrant. 

Remove Registration

1. Click Weblink > Event Registration > View Submissions
2. Select correct form
3. Click View beside correct submission
4. Click Edit answers
5. Click Remove Entire Registration
6. Click Save changes

Refund Registration

1. Do steps 1-3 above
2. Click Refund
3. Enter Amount of refund
4. Select Payment Method & Previous Methods
5. Optionally, type Memo
6. Optionally, select Email receipt
7. Click Add refund

Notes:

• Both steps are required to remove & refund the entire registration
• Amount changes done in Event Registration will flow through to individual's credit card or ACH
• If the credit card used to register for the event has expired, you will be asked to enter a new credit card & billing address

Updated April 03, 2025 15:38