1. Date, Time &/or Timezone is not correct on the computer.
SOLUTION: Set the correct date, time &/or timezone.
Note: Windows defaults to PT timezone
Note: Windows defaults to PT timezone
2. Not installed in correct directory (v2.5 only)
SOLUTION: FellowshipOne Check-In should be installed in the root directory on your computer located in C:\FT\FellowshipOne Check-In.
Note: This has to be set at time of install
Note: This has to be set at time of install
3. Logged in User does not have Administrative Rights to the Check In directory
SOLUTION: Give the local Windows User Group Administrator rights to the directory
4. The Background Intelligent Transfer Service (BITS) is stopped or disabled.
SOLUTION: Ensure that the Background Intelligent Transfer Service (BITS) is set to Automatic & is started. It can be Stopped & Started from the Windows Management Console & under Services. It should always be set to Automatic Start & should be started.
Note: Some anti-virus/firewall packages disable it. It is the same service that Windows uses to install Windows updates.
Note: Some anti-virus/firewall packages disable it. It is the same service that Windows uses to install Windows updates.
5. The Network Router or Firewall is “inspecting” the data coming from the FellowshipOne installation servers.
SOLUTION: Ensure that your Network Firewall, Internet Content Filter, & any routers (wireless & wired) have the correct IP address exceptions for SSL (Port 443) & HTTP (Port 80).
Add the following SSL & HTTP exceptions on your network firewalls & content filters:
136.179.1.204 - 136.179.1.206
Note: This option would normally apply the first time that ANY Check-In workstations have been installed. Once this setting is set the first time it will not need to be addressed again.
If you are using a true Proxy Server it is also advisable to add an exception for the Proxy for *.fellowshipone.com or at a minimum Check-In.fellowshipone.com
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