FellowshipOne sends out various types of communications that need to be directed to different users for each customer. These contacts are updated by a user with Admin Rights on the Church Contacts page. There are four different types of contacts:
 

• Designated Support Contact - these users have access to unlimited FellowshipOne phone & chat support. When logged into the Customer Portal, a DSC has visibility of ALL cases opened by any users for an account. The number of DSCs available is based on the edition of FellowshipOne.

• FellowshipOne Champion Team - this team will be contacted by FellowshipOne about changes or to help facilitate the resolution of technical & user issues. There can be unlimited FellowshipOne Champions.

• Billing - these users will be contacted by FellowshipOne  about billing & payment issues. Invoices will be sent to the Primary Billing Contact. Limit 2.

• TWA - Typical Weekend Attendance, is used to determine pricing for FellowshipOne subscriptions. Limit 2.

To set up a user as a Church Contact:

1. Click Admin>Church Setup>Church Contacts
2. Click Add Contacts
3. Select the appropriate user(s) for each contact type
4. Click Save Contacts

Note: If a user is a Church contact, that user account cannot be disabled until they have been removed as a church contact. A church contact also cannot be removed from subscribing to communications from FellowshipOne.

Updated March 28, 2025 16:44