Online banking offers a number of convenient services including online bill pay. If your church has a number of contributors using this service from the same bank, you will encounter shared accounts. Banks deduct the amount to pay from customer accounts & then send a check to the payee on behalf of the customer. All online bill pay checks are paid from the same account. This means you could very well have several households using the same account & routing number.
When you open the scanned batch in FellowshipOne, you will see items that are unmatched & could potentially be checks that are shared among households. To ensure the bill pay accounting & routing number is not automatically associated to one individual, be sure to check the This check's account number is shared among multiple individuals (e.g. Online Bill Pay) check box, after clicking Match in the batch.
The next time you scan a check from the bank with this same routing & account number, you will have the ability to search for another household/individual.
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